FAQs

  • How do we get our keys?
  • It is no longer necessary to wait in line to pick up a key - all of our homes have keyless smart locks (and you will love not having to keep up with keys!)  

    Approximately two weeks prior to the start of your vacation, you will receive Arrival Instructions via email with the smart lock code and other important information so that you can drive directly to your home and officially start your vacation!  

    Your smart lock code will give you access to the home from 4:00 p.m. on the day of arrival through 10:00 a.m. the day of departure.  Please understand that your code cannot be activated before the 4:00 check in to allow our housekeepers to thoroughly clean your home.

     

  • Can I get Travel Insurance?
  • Yes!  Sunset Reflections Vacation Rentals is proud to offer Travel Guard All Season Travel Plan insurance. Contact the Xplore Team to add to your reservations. Please contact Travel Guard directly if you have specific questions regarding the plan. http://travelguard.com/astp/ 

  • Does Sunset provide bed linens, towels and hairdryers?
  • We provide one set of fresh bed linens for every bed, sofa bed and trundle bed.   All Beds will be made except for sofa, top bunk and trundle beds (the towels for these will be laid on top of them should you need them).  We also provide one set of towels (bath, hand and face) for the number of people that the home sleeps. 

    Beach and pool towels should be brought from home or purchased locally.
    All kitchens are fully equipped.  
    We do not provide hairdryers.

  • What is the deposit and payment schedule?
  • We require just $500 to reserve your vacation home.  When you are within 90 days of your trip, you will get a reminder email advising that 50% of your trip is due.  

    The final balance is due within 30 days of your visit and you will receive another reminder.  
    For last minute reservations (less than 30 days out), the full rental amount is due at the time of booking.  Please call us for your long-term rental needs.

  • Does every home offer phone and wireless Internet service?
  • Yes, you will have unlimited long distance to the US and Canada (which could be important because you may have limited cell phone service on the Cape) and every vacation rental that we manage has wireless Internet.

    Also, please refer to detailed user information provided in the binder in the den of your home for help.

     

  • What is your Cancellation Policy?
  • It is strongly advised that you purchase Travel Guard's All Season Plan if you are concerned about a possible interruption or potential cancellation of your vacation.  While we understand that unexpected situations arise, if you decide to decline purchasing travel insurance, no refunds will be given, unless the home is re-rented for the same price during the same timeframe. If the home is not re-rented for the cancelled period, the entire advance rental payment will be forfeited. 

    If the property is re-rented, your advance payment (less the $150 cancellation fee and any difference in the booking price) will be refunded upon receipt of payment from the new guest.

    We reserve the right to discount the week if needed in order to help book it with a new guest.  Any difference in rate, due to last minute discounts, will be added to the cancellation fee and deducted from the refund.  

    To protect your investment in your vacation, you should purchase Travel Insurance, which provides up to 100% refund of the cost of your trip, less the cost of the initial Premium.  This insurance is optional and if you choose not to purchase this coverage, no refunds will be given, unless as specified above we are able to re-rent the home for the same time period at the same price.

  • What is your Pet Policy?
  • Cape San Blas was voted the #1 dog friendly beach in the country and most of Sunset homes welcomes dogs (with prior approval and a small fee to cover cleaning and wear and tear).

    You will need to keep your furry friends on leash while on the beach and pick up after them

     

  • Are there washers and dryers in every home?
  • Yes, just bring detergent.

     

  • What do we need to bring?
  • Clothes and food items, suntan lotion and beach gear.  
    Sunset does provide the following supplies to get you started:

     Travel size dish detergent
    • Travel size dishwasher detergent
    • One roll of paper towels
    • One laundry pod
    • One trash bag liner in each trash can
    • One cup of regular coffee 
    • One cup de-caffeinated coffee 
    • One small bar of soap and one larger bath soap
    • One roll of toilet paper for each bathroom
    • Three dish towels and three dish cloths

    ** Additional supplies to the list above will be the responsibility of the guest.

     

  • Can you provide mid-stay cleaning?
  • It is understandable that most do not wish to clean during their vacation so we do offer mid-stay cleans for an additional charge provided arrangements are made prior at least one week prior to check in.

  • Do any of the homes permit smoking?
  • No, all homes are non-smoking.  Smoking outside of the home is permitted at most homes, but guests are required to pick up and discard any cigarette or cigar butts.

  • Are there handicap friendly homes available?
  • Yes, some of our homes have elevators and other accessible components; please contact our Reservations Team for further details.

  • What is the Unintentional Damage Fee?
  • All rental rates include a $50 Fee for Accidental Damage Protection, which protects you and the owner of the property that you are staying in. 

    This Fee covers you for accidental or inadvertent damages up to $1,500, (provided that you notify the Xplore Team or Retreat Manager of this damage prior to your checkout).  Please be aware that intentional damage or damage resulting from gross negligence will result in additional charges and refer to the terms and conditions on the website

     

  • Who do we call if we have questions or concerns?
  • Lesa Edwards is our Xplore Team representative on the ground at Handpicked at Cape San Blas and is there for you throughout your stay with us. You are provided her cell phone number in your arrival email 2 weeks prior to your stay. You also have the Xplore team to help you asl well - our office is open 7 days a week. Please notify us if you need anything! 

  • When is Trash Service?
  • We offer twice weekly trash service from Memorial Day through Labor Day and once weekly trash service after Labor Day.  Please roll all trash carts to the curb for pick up on Monday morning all year long and Saturday morning for summer visits only.

  • What do we do when it’s time to leave?
  • We want you to enjoy your vacation to the very last minute, so there are just a few things we ask:   

    • Take out all trash
    • Make sure all furniture is in its original location (inside and out)
    • Wash all dishes
    • Complete the Guest Feedback Form and note any maintenance items that we need to attend to
    • Like us on Facebook
    • Tell all of your friends what a fabulous time you had!