Rental Policies

Sunset Reflections by Natural Retreats is dedicated to doing everything possible to provide you with a fabulous, unforgettable vacation. Please read and adhere to the policies below to ensure that it is the very best it can be.

Check-in and Check-out time:

Check in time is 4:00 P.M. EST or later.  Due to our commitment to a high standard of cleanliness, we are not able to accommodate early arrivals.  Please note that there may be vendors who will need to have access to your home to finalize preparation, for example pool and spa cleaning or other miscellaneous maintenance.

Check out time is promptly at 10:00 A.M. EST this allows our cleaners to prepare the home for the next guest.  To avoid an extra cleaning charge, please make sure to check our List of Things to Do before you leave including;  washing all dirty dishes or leaving them in the dishwasher, removing all trash from the home and outside areas and leaving the home in neat and clean condition. 

Keyless Entry:

For your convenience, Sunset Reflections by Natural Retreats homes have keyless entry systems.  You will be emailed the code to enter your beach house two weeks prior to your arrival.

Rates:  

Cleaning, linens and accidental damage protection are included in our published rates. 

Additional options include pet fees, pool heat (for applicable homes), and Travel Insurance.  

Our tax rate is 12% and will be added on to the base rate.  The 2016 tax rate is comprised of 7% state tax and 5% local bed tax.  

Reservation Deposit Policy

If your reservation is more than 90 days in the future:

• $500 deposit is required to hold your vacation home
• The first payment of 50% of your total reservation amount is due when you are within 90 days of your vacation
• The remaining balance is due when your reservation is within 30 days of your vacation start date

If your reservation is less than 30 days in the future, payment in full is required by credit card (Visa, MasterCard, AMEX, or Discover).

After receiving your deposit, a confirmation email will be sent to you.  

Sunset Reflections by Natural Retreats will contact you before the first 90-day payment and the final 30-day payments are due.  

Arrival instructions and Keyless Lock information will be sent 2 weeks prior to arrival.

Damage Protection:  

The damage protection program is provided in lieu of a security deposit.  This will cover you for up to $1,500 in unintentional damages to the vacation rental home interior, should any occur during your stay, provided that this damage is disclosed to management prior to check-out.  Any damage that exceeds $1,500 will be charged to the credit card on file.  If during your stay at one of our Rental Homes, a guest causes unintentional damage to the real or personal property of the home as a result of inadvertent acts or omissions, the guest will be covered for the cost of repair or replacement of such property up to a maximum benefit of $1,500 (again as long as this damage is disclosed to management prior to your check-out).  Certain terms and conditions apply. The damage protection cost of $50 is included in the rental rate. 

Please contact Sunset Reflections by Natural Retreats directly if you do not wish to participate in this program.  In lieu of the $50 cost, please provide a check for $1,500, which will be cashed and held until after your departure.  You will be refunded the $1,500 security deposit within 30 days after departure, less any costs for damage.

Linens:

Your home will be stocked with an initial linen supply, which includes one set of towels (one bath towel, hand towel and a wash cloth) per number of persons that the property sleeps as well as sheets, pillow and blankets.  Any lost or damaged linens or bedding is the responsibility of the guest and subject to replacement costs.

Age Requirements:

Sunset Reflections by Natural Retreats does not rent to anyone under the age of 25.  The individual responsible for the rental must be at least 25 years old.  Any reservation made under false pretense will be subject to forfeiture of advance payment deposit  and/or rental money and violators will be evicted.

Occupancy:  

Maximum occupancy limits is identified as “Sleeps” on the website.  The maximum number of guests permitted for each home is determined by the individual homes ability to comfortably and safely accommodate our guests.   Occupancy limits are in accordance with the rules of the State Fire Marshall’s Office.  No exceptions can be made.  Guest counts exceeding the maximum occupancy may incur additional expenses and/or possible eviction of the entire party. 

Cancellation Policy:  

Sunset Reflections by Natural Retreats is pleased to offer Travel Insurance through TravelGuard's All Season's Plan to every guest.  This insurance is optional, but we strongly recommend that you purchase the coverage to protect your vacation investment.  

If you choose to decline purchasing travel insurance, no refunds will be given, unless the home is re-rented for the same time period for the same rental amount.  If the property is not re-rented for the cancelled period, the entire advance deposits and payments will be forfeited.  If the property is re-rented, your advance payment (less a $150.00 cancellation fee and any difference in rental rate) will be refunded by check upon receipt of payment from the new guest.

We reserve the right to discount the week in order to fill it with a new guest.  Any difference in rate, due to last minute discounts, will be added to the cancellation fee and deducted from the refund. 

We strongly encourage you to purchase travel insurance, which provides coverage to protect against a variety of unanticipated events.  Please call Sunset Reflections by Natural Retreats to answer any questions that you may have regarding travel insurance, or call TravelGuard directly at 877-249-5376.

Inclement Weather/Hurricanes:  We encourage you to obtain travel insurance, which provides for weather related coverage.  Refunds will only be given by Travel Guard if you have purchased this coverage prior to the storm being named.

Sunset Reflections by Natural Retreats will not refund for early departures or non-arrivals in the event of inclement weather, including but not limited to a Mandatory Evacuation due to hurricane or other tropical storm system.  Any refunds will be given by Travel Guard, if you purchased the travel insurance.

Construction:  

Cape San Blas is becoming increasingly popular and new homes are being built along the Cape.  Sunset Reflections by Natural Retreats is not able to control construction taking place in the area and cannot be held responsible for any inconvenience or provide refunds should there be construction taking place nearby.

Smoking:  

Smoking is strictly prohibited inside all of our homes.  You will incur additional charges for carpet cleaning and deodorizing if any evidence of smoking is found in the home.  Also, please pick up and discard any cigarette butts and cigars left outside before departure. 

Pets:  

Dogs are allowed in our homes with prior approval.  No other pets are allowed unless there is prior approval.  Note: some homes do have pet limitations.

Other supplies to bring: 

Every home will have a Welcome Bucket containing “starter sizes” of dishwashing and laundry detergent and coffee. You should bring extra coffee, detergent, toilet paper, paper towels, trash bags and bath soaps.

Have a wonderful vacation!